Why Is My Samsung Galaxy S21 Not Receiving Calls? The Answers You’ve Been Looking For

If you’re facing the frustrating issue of your Samsung Galaxy S21 not receiving calls, you’re not alone. Many users have reported this problem, and it can be incredibly inconvenient and disruptive. In this comprehensive guide, we’ll delve into the potential causes and provide step-by-step solutions to help you resolve this issue and restore your phone’s call functionality.

1. Network Connectivity Issues

Network connectivity problems are a common reason why your Galaxy S21 might not be receiving calls. Here are a few things to check:

a. Check Signal Strength:

• Ensure you have a strong and stable signal. Look for the signal bars at the top of your screen. If the signal is weak, try moving to a different location with better coverage.

b. Airplane Mode:

• Make sure Airplane mode is disabled. When enabled, it turns off all wireless connections, including cellular data and calls.

c. Network Settings:

• Reset your network settings. Go to Settings > General Management > Reset > Reset Network Settings. This will restore your network settings to their default values.

2. Call Forwarding Activated

Call forwarding, when enabled, redirects incoming calls to another number. Check if call forwarding is activated on your Galaxy S21:

a. Disable Call Forwarding:

• Go to Phone app > More options (three dots) > Settings > Call forwarding.
• Disable call forwarding for all scenarios.

3. Do Not Disturb Mode Enabled

Do Not Disturb mode silences all incoming calls and notifications. Ensure it’s disabled:

a. Disable Do Not Disturb:

• Swipe down from the top of the screen to access the Quick Settings panel.
• Tap the Do Not Disturb icon to disable it.

4. Check Phone Number Blocking

If you’ve blocked a specific phone number, you won’t receive calls from that number. Check your blocked numbers list:

a. Manage Blocked Numbers:

• Go to Phone app > More options (three dots) > Settings > Blocked numbers.
• Remove any numbers you don’t want to block.

5. SIM Card Issues

Problems with your SIM card can also cause call reception issues. Try the following:

a. Reseat SIM Card:

• Turn off your Galaxy S21 and remove the SIM card.
• Reinsert the SIM card, ensuring it’s properly seated.

b. Contact Carrier:

• If reseating the SIM card doesn’t help, contact your carrier. They might need to replace your SIM card or troubleshoot the issue from their end.

6. Software Updates

Outdated software can sometimes cause issues with call reception. Check for software updates:

a. Check for Updates:

• Go to Settings > Software update > Download and install.
• Install any available updates.

7. Factory Reset

If none of the above solutions work, you can try resetting your Galaxy S21 to its factory settings. This will erase all data on your phone, so make sure you back up your important files before proceeding:

a. Factory Reset:

• Go to Settings > General Management > Reset > Factory data reset.
• Follow the on-screen instructions to complete the reset.

Wrapping Up

We hope this comprehensive guide has helped you identify and resolve the issue of your Samsung Galaxy S21 not receiving calls. If you’ve tried all the solutions and the problem persists, it’s best to contact Samsung support or visit an authorized repair center for further assistance.

FAQ

Q1. Why is my Samsung Galaxy S21 not receiving calls from a specific number?

A1. The number might be blocked on your phone. Check your blocked numbers list and remove the number if it’s there.

Q2. What should I do if I’ve tried all the solutions in this guide and my Galaxy S21 still isn’t receiving calls?

A2. Contact Samsung support or visit an authorized repair center for further assistance.

Q3. Can a factory reset fix the issue of not receiving calls on my Galaxy S21?

A3. Yes, a factory reset can resolve various software-related issues, including problems with call reception. However, it’s important to back up your data before performing a factory reset.