Discover Your Surface Pro’s Identity: A Step-by-Step Guide to Identifying Its Model

Whether you’re troubleshooting an issue, upgrading your device, or simply curious about its specifications, knowing your Surface Pro model number is essential. This guide will provide you with a step-by-step roadmap to effortlessly locate your model number, empowering you with the knowledge to unlock the full potential of your Surface Pro.

1. Exploring the Device Settings

1. Navigate to the Start Menu: Click on the Windows icon in the bottom left corner of your screen.
2. Open Settings: Select the gear icon in the left-hand panel.
3. Find System: Click on the “System” tab in the Settings window.
4. Locate About: Scroll down and click on “About” in the left-hand pane.
5. Check Model Number: Under “Device specifications,” you will find your Surface Pro model number listed.

2. Examining the Physical Device

1. Inspect the Back Panel: Flip your Surface Pro over and inspect the back panel.
2. Locate the Model Number: Near the bottom of the back panel, you will find a small sticker or label with the model number printed on it.

3. Utilizing the Command Prompt

1. Open Command Prompt: Press the Windows key ++ R to open the Run dialog box.
2. Type “wmic”: Enter “wmic” into the Run dialog box and press Enter.
3. Run the Query: In the Command Prompt window, type the following command: “wmic computersystem get model”
4. Find Model Number: Press Enter and the model number of your Surface Pro will be displayed.

4. Checking the Battery Compartment

1. Remove the Battery Cover: Carefully remove the battery cover on the back of your Surface Pro.
2. Locate the Label: Inside the battery compartment, you will find a label with the model number printed on it.

5. Using the Microsoft Surface App

1. Download the App: Visit the Microsoft Store and download the Microsoft Surface app.
2. Open the App: Launch the Microsoft Surface app and sign in with your Microsoft account.
3. Find Model Number: Click on the “Your Surface” tab and scroll down to find the model number listed under “Device information.”

6. Inspecting the Packaging

1. Locate the Original Box: If you still have the original packaging for your Surface Pro, check the exterior.
2. Find the Model Number: The model number is typically printed on a label or sticker on the outside of the box.

7. Contacting Microsoft Support

1. Visit the Support Website: Go to the Microsoft Support website: https://support.microsoft.com/en-us/surface
2. Contact Support: Click on the “Contact us” tab and select the appropriate support option to connect with a Microsoft representative.
3. Provide Device Information: When prompted, provide the representative with your Surface Pro serial number or other identifying information to obtain your model number.

Answers to Your Questions

Q: Why is it important to know my Surface Pro model number?
A: Your model number helps identify the specific specifications, features, and compatibility of your device, ensuring accurate troubleshooting and upgrades.

Q: What if I can’t find my model number using any of the methods mentioned?
A: If you’re unable to locate your model number, contact Microsoft Support for assistance. They can provide you with the necessary information based on your device’s serial number or other identifying details.

Q: Can I find my model number if my Surface Pro is not working?
A: Yes, you can still find your model number by inspecting the physical device or the packaging if available. Alternatively, you can contact Microsoft Support to retrieve it based on your device’s serial number.