Resetting Your HP LaserJet Pro M402n: The Ultimate Beginner’s Guide

If your HP LaserJet Pro M402n printer is experiencing issues, a reset can often resolve them. This comprehensive guide will walk you through the step-by-step process of resetting your HP LaserJet Pro M402n printer to restore its optimal functionality.

Power Cycle Reset:

1. Turn off the printer: Press the power button and wait for the printer to turn off completely.
2. Unplug the power cord: Disconnect the power cord from both the printer and the power outlet.
3. Wait 30 seconds: Allow the printer to discharge any residual power.
4. Plug in the power cord: Reconnect the power cord to both the printer and the power outlet.
5. Turn on the printer: Press the power button to turn the printer back on.

Factory Reset:

1. Access the printer menu: Press the “Menu” button on the printer’s control panel.
2. Navigate to “Maintenance”: Use the arrow keys to select “Maintenance” and press “OK.”
3. Select “Restore Defaults“: Scroll down and select “Restore Defaults” using the arrow keys.
4. Confirm the reset: Press “OK” to confirm the factory reset.
5. Restart the printer: The printer will automatically restart after the reset is complete.

Reset Toner Cartridge:

1. Open the toner cartridge door: Lift the front cover of the printer to expose the toner cartridge.
2. Remove the toner cartridge: Grasp the toner cartridge by the handle and pull it straight out.
3. Shake the toner cartridge: Gently shake the toner cartridge from side to side to distribute the toner evenly.
4. Reinsert the toner cartridge: Insert the toner cartridge back into the printer until it clicks into place.
5. Close the toner cartridge door: Lower the front cover to close the toner cartridge door.

Reset Fuser:

1. Turn off the printer: Press the power button and wait for the printer to turn off completely.
2. Unplug the power cord: Disconnect the power cord from both the printer and the power outlet.
3. Open the rear access door: Locate the rear access door on the back of the printer and open it.
4. Locate the fuser: Inside the rear access door, you will find the fuser unit.
5. Disconnect the fuser: Unplug the power connector from the fuser unit.
6. Wait 10 minutes: Allow the fuser to cool down completely.
7. Reconnect the fuser: Plug the power connector back into the fuser unit.
8. Close the rear access door: Shut the rear access door securely.
9. Turn on the printer: Press the power button to turn the printer back on.

Reset Wireless Connection:

1. Access the printer menu: Press the “Menu” button on the printer’s control panel.
2. Navigate to “Network”: Use the arrow keys to select “Network” and press “OK.”
3. Select “Wireless”: Scroll down and select “Wireless” using the arrow keys.
4. Choose “Restore Defaults“: Select “Restore Defaults” using the arrow keys and press “OK.”
5. Confirm the reset: Press “OK” to confirm the wireless connection reset.

Reset Network Settings:

1. Access the printer menu: Press the “Menu” button on the printer’s control panel.
2. Navigate to “Network”: Use the arrow keys to select “Network” and press “OK.”
3. Select “Ethernet”: Scroll down and select “Ethernet” using the arrow keys.
4. Choose “Restore Defaults“: Select “Restore Defaults” using the arrow keys and press “OK.”
5. Confirm the reset: Press “OK” to confirm the network settings reset.

Wrapping Up:

By following the instructions outlined in this guide, you can effectively reset your HP LaserJet Pro M402n printer to address various issues. Remember to always refer to the printer’s user manual for specific troubleshooting tips and additional information.

What You Need to Learn

Q: How often should I reset my HP LaserJet Pro M402n printer?
A: Regular resets are not necessary unless you encounter specific issues. If your printer is functioning properly, there is no need to reset it.

Q: Will resetting my printer delete my print jobs?
A: No, resetting your printer will not delete any print jobs stored in its memory.

Q: What should I do if my printer does not respond to the reset procedure?
A: If your printer does not respond to the reset procedure, contact HP customer support for further assistance.