Emergency Fix: How to Restart Your Surface Go When It’s Frozen

Restarting your Surface Go is a crucial troubleshooting step that can resolve various issues and improve its performance. Whether you’re experiencing software glitches, slowdowns, or battery drain, a restart can often restore your device to its optimal state. In this comprehensive guide, we’ll delve into the different methods of restarting your Surface Go and provide step-by-step instructions for each one.

Method 1: Using the Power Button

The most straightforward way to restart your Surface Go is through the power button.

1. Locate the power button: It’s located on the top right edge of your device.
2. Press and hold the power button: Hold it down for about 10 seconds until the Surface logo appears on the screen.
3. Release the power button: The Surface Go will now restart.

Method 2: Using the Start Menu

1. Click the Start button: Located in the bottom-left corner of your screen.
2. Select the Power icon: It’s the circular icon with a vertical line inside.
3. Choose “Restart”: This option will restart your Surface Go.

Method 3: Using the Command Prompt

1. Open Command Prompt: Type “cmd” in the search bar and select “Command Prompt” from the results.
2. Enter the command: Type “shutdown /r /t 0” and press Enter.
3. Confirm the restart: Your Surface Go will restart immediately.

Method 4: Using the Windows Key Combination

1. Press Windows Key + X: This shortcut opens the Power User menu.
2. Select “Shut down or sign out”: Hover your mouse over this option.
3. Choose “Restart”: Click on this option to restart your Surface Go.

Method 5: Using the Troubleshoot Menu

1. Go to Settings: Click on the Start button and select “Settings.”
2. Navigate to Update & Security: Select this option from the left-hand menu.
3. Select “Recovery”: Click on this tab in the right-hand pane.
4. Click “Advanced startup“: This option will restart your Surface Go into the Troubleshoot menu.
5. Choose “Restart now”: This option will reboot your device.

Method 6: Using the UEFI Firmware

1. Turn off your Surface Go: Press and hold the power button for about 10 seconds until the device turns off.
2. Press the Volume Down button: While holding down the Volume Down button, press and release the power button.
3. Continue holding the Volume Down button: Keep holding it until the UEFI firmware screen appears.
4. Navigate to Exit: Use the Volume buttons to navigate to the “Exit” option.
5. Select “Restart”: Use the Volume buttons to highlight the “Restart” option and press Enter.

Method 7: Using a Physical Reset Button

If your Surface Go is unresponsive or stuck in a boot loop, you may need to use the physical reset button to restart it.

1. Locate the reset button: It’s a small hole located on the bottom of your device.
2. Insert a paperclip or pin: Straighten out a paperclip or pin and insert it into the reset hole.
3. Press and hold the reset button: Hold it down for about 10 seconds until the Surface logo appears on the screen.
4. Release the reset button: Your Surface Go will now restart.

Troubleshooting Tips

• If your Surface Go doesn’t restart after following these steps, try charging it for at least 30 minutes before attempting to restart again.
• If your Surface Go is stuck on the Surface logo or a blue screen, try force restarting it by holding down the power button for at least 10 seconds.
• If you continue to experience problems restarting your Surface Go, contact Microsoft support for further assistance.

Common Questions and Answers

Q: Why do I need to restart my Surface Go?
A: Restarting your Surface Go can resolve various issues such as software glitches, slowdowns, and battery drain.

Q: How often should I restart my Surface Go?
A: It’s recommended to restart your Surface Go at least once a week to keep it running smoothly.

Q: Can I use a different method to restart my Surface Go?
A: Yes, you can use any of the methods outlined in this guide to restart your Surface Go.