Why Is My Samsung Galaxy S21 Sending Calls Straight To Voicemail? The Answer May Surprise You

If your Samsung Galaxy S21 is consistently going straight to voicemail, it can be a frustrating and inconvenient issue. There are several potential causes for this problem, ranging from network issues to software glitches. In this comprehensive guide, we will explore the various reasons why your Samsung Galaxy S21 may be going straight to voicemail and provide step-by-step solutions to help you resolve this issue.

Understanding the Issue:

Before delving into the troubleshooting process, it’s essential to understand the underlying issue. When your Samsung Galaxy S21 goes straight to voicemail, it means that incoming calls are being automatically diverted to your voicemail without ringing your phone. This can be caused by several factors, including network problems, incorrect call forwarding settings, software bugs, or hardware malfunctions.

Troubleshooting Steps:

1. Check Network Connectivity:

• Ensure that you have a strong and stable network connection. Poor signal strength or network outages can cause calls to go straight to voicemail. Try moving to a different location with better network coverage or connecting to a Wi-Fi network.

2. Disable Call Forwarding:

• Verify that call forwarding is disabled on your Samsung Galaxy S21. To do this, go to “Settings” > “Call Settings” > “Call Forwarding” and ensure that all options are turned off.

3. Restart Your Device:

• Sometimes, a simple restart can resolve software glitches that may be causing the issue. Press and hold the power button until the power menu appears, then select “Restart.”

4. Update Software:

• Make sure your Samsung Galaxy S21 is running on the latest software version. Software updates often include bug fixes and performance improvements that can resolve voicemail issues. To check for updates, go to “Settings” > “Software Update” and follow the on-screen instructions.

5. Reset Network Settings:

• Resetting your network settings can resolve issues related to network connectivity and call forwarding. To do this, go to “Settings” > “General Management” > “Reset” > “Reset Network Settings.”

6. Check SIM Card:

• Ensure that your SIM card is properly inserted and activated. Remove the SIM card and reinsert it, making sure it is securely in place. You can also try using a different SIM card to see if the issue persists.

7. Contact Your Carrier:

• If you have tried all the above steps and the issue persists, contact your cellular carrier. They can investigate potential network-related issues or provide further assistance.

Resolving Hardware Issues:

In rare cases, hardware malfunctions can cause your Samsung Galaxy S21 to go straight to voicemail. If you suspect a hardware issue, you can take the following steps:

• Safe Mode:

• Boot your Samsung Galaxy S21 into Safe Mode to determine if a third-party app is causing the problem. In Safe Mode, only essential system apps are running. If the issue disappears in Safe Mode, uninstall recently installed apps one by one until you identify the culprit.

• Factory Reset:

• As a last resort, you can perform a factory reset on your Samsung Galaxy S21. This will erase all data and settings, so make sure to back up your important files before proceeding. To factory reset, go to “Settings” > “General Management” > “Reset” > “Factory Data Reset.”

• Contact Samsung Support:

• If the issue persists even after a factory reset, contact Samsung support for further assistance. They may be able to diagnose the hardware problem and provide repair or replacement options.

Key Points:

By following the troubleshooting steps outlined in this guide, you should be able to resolve the issue of your Samsung Galaxy S21 going straight to voicemail. Remember to check your network connection, disable call forwarding, update software, reset network settings, check the SIM card, and contact your carrier if necessary. If you suspect a hardware issue, try Safe Mode, factory reset, or contact Samsung support for assistance.

Frequently Asked Questions (FAQs):

1. Why does my Samsung Galaxy S21 go straight to voicemail when I receive a call?

• Several factors can cause this issue, including network problems, incorrect call forwarding settings, software bugs, or hardware malfunctions.

2. How can I check if call forwarding is enabled on my Samsung Galaxy S21?

• To check call forwarding settings, go to “Settings” > “Call Settings” > “Call Forwarding.” Ensure that all options are turned off.

3. What should I do if my Samsung Galaxy S21 goes straight to voicemail even after disabling call forwarding?

• Try restarting your device, updating software, resetting network settings, checking the SIM card, and contacting your carrier. If the issue persists, consider performing a factory reset or contacting Samsung support.

4. Can I resolve hardware issues related to voicemail problems on my Samsung Galaxy S21?

• You can try booting into Safe Mode to identify problematic apps or perform a factory reset to restore default settings. If the issue persists, contact Samsung support for further assistance.

5. How can I prevent my Samsung Galaxy S21 from going straight to voicemail in the future?

• Keep your software updated, avoid installing untrusted apps, and regularly back up your data to prepare for potential software issues or hardware malfunctions.