Surface Pro Touchscreen Malfunctioning? Don’t Panic, Here’s Why and How to Fix It
What To Know
- If the touch screen works in Safe Mode, the issue is likely caused by a third-party application.
- As a last resort, you can perform a factory reset to restore your Surface Pro to its original settings.
- Troubleshooting a Surface Pro touch screen issue can be frustrating, but by following these steps, you can identify the cause and find a solution.
The Surface Pro, with its sleek design and versatile functionality, is a technological marvel. However, when the touch screen stops responding, it can be a major inconvenience. If you’re facing this issue, you’re not alone. In this comprehensive guide, we will delve into the potential causes and provide practical solutions to restore your Surface Pro’s touch screen functionality.
Common Causes of Surface Pro Touch Screen Issues
1. Hardware Malfunction: Physical damage or faulty hardware components can disrupt the touch screen‘s operation.
2. Software Glitches: Software updates, driver conflicts, or corrupted files can interfere with the touch screen‘s functionality.
3. Screen Protector Interference: An improperly installed or damaged screen protector can obstruct the touch screen‘s sensors.
4. Battery Issues: A low battery or a faulty battery can affect the touch screen‘s responsiveness.
5. Environmental Factors: Extreme temperatures or moisture can temporarily disable the touch screen.
6. Physical Obstructions: Dirt, debris, or other objects on the screen can interfere with the touch sensors.
7. Windows Update Conflicts: Certain Windows updates have been known to cause touch screen issues on Surface Pro devices.
Troubleshooting Steps
1. Restart Your Surface Pro
A simple restart can often resolve minor software glitches.
2. Check for Windows Updates
Install any available Windows updates to ensure that your system is up-to-date and free of known bugs.
3. Update Surface Pro Drivers
Outdated or corrupted drivers can cause touch screen problems. Update your Surface Pro drivers from the Microsoft Download Center.
4. Remove Screen Protector
If you have a screen protector installed, remove it and test the touch screen without it.
5. Clean the Screen
Use a soft, lint-free cloth to gently clean the screen. Remove any dirt or debris that may be obstructing the sensors.
6. Calibrate the Touch Screen
If the touch screen is inaccurate or unresponsive, calibrate it by following these steps:
- Go to Settings > Devices > Pen & Windows Ink.
- Click on “Calibrate the screen for pen or touch input.”
7. Test in Safe Mode
Start your Surface Pro in Safe Mode to rule out software conflicts. If the touch screen works in Safe Mode, the issue is likely caused by a third-party application.
8. Factory Reset
As a last resort, you can perform a factory reset to restore your Surface Pro to its original settings. Note that this will erase all data from your device.
Takeaways
Troubleshooting a Surface Pro touch screen issue can be frustrating, but by following these steps, you can identify the cause and find a solution. If the problem persists, consider contacting Microsoft support for further assistance.
Answers to Your Most Common Questions
1. Why is my Surface Pro touch screen not working after a Windows update?
- Some Windows updates can introduce bugs that affect the touch screen. Try rolling back the update or installing the latest cumulative update.
2. How do I fix a cracked Surface Pro touch screen?
- Cracked screens require professional repair. Contact Microsoft support or an authorized repair center.
3. My Surface Pro touch screen is working intermittently. What could be the issue?
- Intermittent issues can be caused by loose connections, hardware malfunctions, or software glitches. Try updating drivers, cleaning the screen, and restarting your device.
