Frequently asked questions
Quick answers about buying, selling, wallet funding and order support.
Why are some categories empty?
Categories are browsing sections, not products. Listings appear only when a seller submits a product, the administrator approves it and the product has stock available.
Do I need a buyer account to purchase?
Yes. Buyers need an approved account to access wallet checkout and track purchases.
How do I fund my buyer wallet?
Sign in, open Buyer Wallet and choose Add Funds. Use USDT on BEP20 (BNB Smart Chain) and check the receiving address on the official deposit page; submit the real transaction reference and wait for administrator verification. Do not submit false transaction details.
Does submitting a deposit automatically credit my wallet?
No. Deposit requests must be independently checked by an administrator against the actual blockchain transaction before funds are approved.
What happens if my balance is too low?
Checkout will not complete the purchase. Add verified funds and try again only when your available wallet balance is sufficient.
Why is my seller account waiting for approval?
Seller approval is controlled by an administrator. The platform may require verification, including any applicable seller-registration payment checks. Pending or suspended sellers cannot publish new listings.
Why is my product not showing in the store?
A seller must submit the product, an administrator must approve it, and there must be available stock. You can review its status in the seller account.
How do I track a purchase?
Log in as a buyer and open My Orders. You can review order status and any available fulfillment information there.
Can I request a dispute or refund?
The buyer account includes Disputes & Refunds features. Eligibility and resolution depend on order information, evidence and administrator review; outcomes are not automatic.
Which USDT network is accepted for new payments?
USDT on BEP20 (BNB Smart Chain) is used for new Buyer deposit and Seller signup payment requests. Do not send TRC20. Always independently check the displayed receiving address and blockchain before sending real funds. Previous records may still show their original network, but new payments accept only BEP20.
Can I request a replacement?
If a delivered item is missing, invalid or materially different from its listing, contact support or use an eligible in-account dispute. Replacement is considered case by case; no dedicated automatic replacement feature or guarantee is currently offered.
How is an approved refund paid?
For an eligible held order, Admin can approve a full refund into the Buyer Wallet. This does not automatically reverse the blockchain payment. If seller funds have been released, contact Admin for a manual review.
When are seller proceeds available?
Order funds may be held during delivery and settlement checks. The current checkout flow records a minimum 24-hour settlement hold, and disputes or other controls can delay release.
Can I use an unauthorized third-party account as a product?
No. Products must be lawful and properly authorized. Sellers should follow the terms of any platforms whose services or accounts are involved.
Still need help?
For existing orders, the fastest route is to sign in and open the buyer order or dispute page.
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