Disputes & refunds
If an order has a problem, use the buyer account to submit relevant details for review.
How to report an order issue
- Sign in to the buyer account that placed the order.
- Open My Orders and locate the relevant purchase.
- Use the Disputes & Refunds area to submit the order issue and available evidence.
- Follow the order status and any requests for clarification through the account.
What happens after submission?
Disputes are reviewed using the order record and information submitted by the parties. A submitted claim does not automatically approve a refund. Resolutions depend on the facts, permitted marketplace procedures and applicable law.
Replacement requests
If the item is missing, invalid or significantly different from its description, include the order number, what was promised, what was delivered and any safe supporting evidence. The seller and administrator may consider replacement or another appropriate remedy, subject to the facts, the listing terms and applicable consumer law. Replacement is not automatic or guaranteed; the current store does not have a dedicated automated replacement action.
How an approved refund is handled
For an eligible paid order whose seller settlement is still held, an Admin may approve a full refund through the current dispute system. That refund is credited to your Buyer Wallet balance; it is not a reversal of the original blockchain transaction and does not automatically return funds to an external crypto wallet. Once seller funds are released, contact Admin for manual review.
Important considerations
Digital items may have different delivery, access and usage conditions. Read the listing carefully before purchase, document any fulfillment problem and avoid posting private credentials publicly. Do not assume that every digital purchase qualifies for an automatic refund.
Payment verification
Blockchain transfers and buyer-wallet credit are separate steps. A pending wallet deposit request is not the same as a completed product order. Use the Buyer Wallet page to review deposit requests, and the order pages for purchase-related issues.